Delivery

Tabitha is wearing the Katrina Overalls, Lisa Top, and our exclusively designed Megan Hat

All Aletheia garments are made-to-order and shipping times will vary depending on the complexity of customisations and/or special fabrics associated with the order. The current lead time for made-to-order garments is 4 weeks or less for dispatch. In stock items will be dispatched in 2-3 business days. Aletheia Apparel packaging is compostable and re-usable.

Your order may be required to pay customs and import duties upon arrival of the goods into your country. Aletheia Apparel is not responsible for any taxes or duties the customs office may charge you, and payment is necessary to release your order from customs. Please check your local customs office for more information as customs policies and import duties vary from country to country.

Within New Zealand

  • All packages will be tracked.
  • Postage included for orders over $150.
  • Flat rate postage of $15.00 for orders under $150.

Australia

  • All packages will be tracked.
  • Postage included for orders over $750.
  • Flat rate postage of $51.50 for orders under $450.

Other International

  • No other International Postage available at this time.
  • For inquiries, please contact hello@aletheia.nz

Refunds

Both Tabitha & Mekaela are in the Lynn Skirt

Cancellation policy 

Aletheia Apparel’s standard cancellation policy is that you must get in touch via email (help@aletheia.nz) within 24 hours of placing your order to be eligible for a full refund.

Refunds

  • Due to the nature of custom made garments, no refunds, exchanges, or store credit can be issued unless you have cancelled your order within the first 24 hours.
  • However, you may return the garment within 30 days to be altered at no expense. Please note: Please contact regarding return postage to the Aletheia studio.
  • If you would like to return your purchase for altering, please follow the returns procedure below. Please note, Aletheia Apparel is not liable for the loss of items being returned. It is recommended that you use a traceable delivery method and take note of your tracking number before sending.

RETURN PROCESS

EMAIL: help@aletheia.nz with your order number, what item you are returning, and which alterations are needed for your item.

Please send your item back inside the ALETHEIA compostable courier bag that your order arrived in to:
ALETHEIA APPAREL
4 Cato Place
Rolleston 7614
New Zealand

It is important that you clearly write on the outside of your package the order number along with your name and address.
You will be notified of your return via email within three working days of receiving your order.

Faulty Items

If you discover that your item has a fault please contact us at help@aletheia.nz or +64 21 229 8955 within 3 days of receiving the item, with your order number, and any relevant information to help in assessing the item. After assessment, Aletheia will happily repair or replace all goods that are classified as faulty. Please allow approximately 14 working days for us to get back to you with a resolution.

Please be aware that items that are damaged as a result of wear and tear are not considered to be faulty. If a garment was purchased more than 12 months previously, the fault will be considered wear and tear and will be assessed as a repair. Aletheia Apparel is are very happy to help with repairs! If an item needs to be sent for repair, then please ensure it is clean. Soiled returns will incur a $45 cleaning fee.