Orders
A 24-hour window is given in case you change your mind. As all items are made-to-order, no refunds can be issued after the initial 24-hour window.
Being a slow fashion business, each item is made to measure after an order is placed.
This means only what is needed is made, allowing an increase in size range as well as a tailoured response to customer needs.
If you need your garment for a special occasion, please contact Mandy at hello@aletheia.nz to confirm if it is possible to rush your order. A 25% emergency fee may be charged.
Standard shipping within New Zealand is free for any order over NZD $150 and takes around 3-5 working days to most destinations. Orders under NZD $150 are a flat rate of NZD $15.00.
For international orders, please see the Australian prices at checkout. All other international orders, please contact here to discuss options.
Please note shipping rates do NOT affect production speed–items are posted after they are completed (this can take up to 4 weeks, depending on the order).
Aletheia Apparel can cater for all sizes. It is highly recommended you add your upper bust, bust, waist, hips and height measurements in the notes section at checkout.
If you choose not to add your measurements, your order will be made to the standard size you have selected.
Care
These ribbons are for hanging your garment while keeping its shape, although not all Aletheia garments have them. You can stuff them into the garment during wear.
Aletheia garments made with natural fibres do not require as frequent washing. Airing out your garments between wear will extend how long you can go between washes.
Hand washing is always the best option; however, a gentle machine wash is acceptable. Please use a wool wash for merino. It is also highly recommended to use a wash bag to avoid snagging or excessive wear on the fibres.
Aletheia offers free repairs for the life of the garment. Whether it’s the dog’s fault or just normal wear and tear, your garment can receive extended life with our repair service. Negligence or improper care may result in repairs that alter the original garment. Creativity and aesthetics will be considered when repairing your garments.
Simply drop by the studio or send your garment to:
ALETHEIA APPAREL (Repairs)
4 Cato Place
Rolleston 7614
New Zealand
NOTE – Please make sure to include your name, return address, and repair work needed. Garments and repairs undertaken with creative mending as assessed when received.
Re-Fashion
All ReFashion garments are particularly focused on sustainable or waste reduction methods. These can include zero-waste pattern cutting, multi-purpose designs, and/or utilising textile waste. Second-hand fibres are featured in many of these designs (whether recycled garments or new items created from rescued fabrics).
The waste reduction technique is included with each garment.
Garment prices reflect the work and materials put into the item to achieve a pleasing and functional item. Some pieces require more work to salvage textile waste.
All ReFashion items are first offered to monthly newsletter subscribers. If they are not sold during the first month, they are then open to all website visitors.
Unfortunately, ReFashion items are one-off garments. The size offered is the only size available in that particular garment, and once it’s gone–it’s gone. However, the Aletheia sizing is forgiving and may fit different than your normal fast fashion size.
Alterations
Wanting your complete satisfaction, Aletheia Apparel offers free alterations for 30 days from receipt of the garment. If you would like alterations done after this time, please contact here to discuss options.
In a world of fast fashion, clothing has become quite cheap–both in quality and in price. The cost of alterations reflects the needed skill, equipment, and time needed to undo and then redo the necessary adjustments. Sometimes there is a need for a complete redesign.
It is always easier and better to have a garment sewn properly and to the proper measurements at the beginning of cutting & construction. This is why Aletheia offers made-to-measure garments.
Bridal work is much more specialised and often requires couture techniques of construction. The fabrics used also need special handling and expertise.
Sustainability
There are many ways in which Aletheia strives to be sustainable: utilising a variety of waste reduction methods such as Zero-Waste pattern design, multi-function garments, textiles sourced from industry off-cuts; recycling garments & fibres, and offering made-to-measure options for proper fit & lasting wear.
Products are made on demand so that there are no overstocks and wastage. Believing that less consumption is imperative, Aletheia creates quality basics that are meant to last with proper care.
All Aletheia products are made and designed in New Zealand. Supplies are sourced from New Zealand businesses as much as possible. Everything is constructed and finished in the studio in Rolleston.
As good quality materials mean longer use, Aletheia sources primarily natural fibres that are high in quality. These include, but are not limited to, tencel (lyocell), viscose, cotton, linen, wool, and bamboo. When used to increase wearability, nylon or elastane are sometimes utilised in small amounts within the fibres.
Re-Fashion items may be made from rescued fibres of unknown content. Product composition information is available on each product’s page, when known. Buttons, scarf rings & belt rings are made from a zinc alloy (metal that will resist chipping and breaking).
Miscellaneous
Black and navy linens are generally always in stock, as they are the most common neutral colours and are foundations for any good wardrobe. Everything else is limited edition colours & fibres, available in small quantities. When these sell out they may be replaced with a new colour or fibre.
Thank you for understanding as this helps to minimise waste and yet still provide a range of colours. To be notified about colours and fabrics, simply sign up to the newsletter.
Yes, absolutely! If you would love a custom garment in a different fabric just select the “Customise My Design” product option. Make sure you include a detailed description of what it is you are wanting and we will try our best to source this for you. A seperate product will be created for you to complete the order, once your preferred fabric is sourced.
Yes, of course! If you love any previous designs you can still order these by getting in touch. Please include the garment name, design options and fabric preference so that this can be created for you.
Although it would be great for you to continue to wear and use your Aletheia Apparel, circular fashion is an important feature of responsible fashion. Because of this, please send your garment back to the studio to receive a $20 credit to be used on your next purchase.
PLEASE NOTE – This only applies to Aletheia Apparel garments.
Newsletter subscribers are given first priority to purchase Re-Fashion garments. Second-hand items in refurbished condition is the best option for discounted prices for Aletheia Apparel.
Standard shipping within New Zealand is free for any order over NZD $150 and takes around 3-5 working days to most destinations. Orders under NZD $150 are a flat rate of NZD $15.00.
Please note shipping rates do NOT affect production speed–items are posted after they are completed (this can take up to 4 weeks, depending on the order).
You will receive a status update when your order is posted. If you have not received your order within 5-7 days, please email hello@aletheia. nz so that your package can be located.
Besides this website, occasional opportunities to purchase at artisan markets or shows may become available. Newsletter subscribers and social media pages are the best way to find out about these.